Privacy Policy

Our Commitment to Protect Your Privacy

At Aussie Investor, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, store, and disclose your personal data in accordance with the Privacy Act 1988 and the Australian Privacy Principles (APPs).

We understand that any personal information you share with us is provided in confidence. Our goal is to ensure that this information is used only for lawful purposes and handled securely at all times.

What Personal Information We Collect

Personal information refers to details that can reasonably identify you. The types of personal information we may collect include (but are not limited to):

Full name, date of birth, and contact details (address, email, and phone number)
Employment information, income details, and proof of identity documents
Financial details such as bank statements, credit history, and repayment information
Information about your dependents, living situation, and loan preferences
Payment details (if you make or receive payments through us)
Any other information required to verify your identity or process your loan application

If you apply for finance, we may also collect credit information, including your repayment history, existing loans, and default records, as permitted under the Privacy Act 1988.

Why We Collect Your Personal Information

We collect, use, and store your personal information primarily to:

Assess your eligibility for loans or other financial products
Process loan applications and manage ongoing loan services
Verify your identity and prevent fraudulent activities
Communicate with you about your application, products, or services
Comply with our legal, regulatory, and reporting obligations
Improve our services, website experience, and business operations
Provide you with relevant updates, offers, or marketing information (with your consent)

You may choose not to provide certain personal information. However, this may limit our ability to assist you or process your application effectively.

How We Collect Your Personal Information

We may collect your personal information in several ways, including:

Directly from you when you fill out a form, enquire, or submit an online application
During phone calls, emails, or in-person meetings
From third-party sources such as referral partners, brokers, or service providers
From publicly available sources or social media platforms (when relevant)
Automatically, through cookies or website tracking tools, when you visit our website

If you provide information about another person (e.g., a joint applicant or guarantor), you must ensure that they are aware of this Privacy Policy and have consented to share their information with us.

Disclosure of Your Personal Information

We may share your personal information only when necessary to deliver our services or as required by law. This may include disclosure to:

Our employees, brokers, or authorised representatives
Lenders, financial institutions, and credit reporting bodies
Service providers such as IT, data storage, and verification companies
Professional advisers (e.g., accountants, auditors, and solicitors)
Government agencies and regulators, where legally required
Business partners, referral sources, or contractors assisting with our operations

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

Credit Information

When assessing your loan application, we may collect and share your credit information with credit reporting bodies and lenders. This helps us determine your creditworthiness and eligibility for financial products.

You have the right to request access to, or correction of, your credit information held by us or any credit reporting body we work with.

Direct Marketing

We may, from time to time, send you information about products or services that may be of interest to you. You can opt out of receiving such communications at any time by contacting us at info@australianloanhut.com.au or by following the unsubscribe instructions in our emails.

Access and Correction of Personal Information

You may request access to, or correction of, any personal information we hold about you.

To make such a request, please contact us in writing. We may require proof of identity and, in some cases, a small administrative fee to process your request.

We will respond within 30 days and take reasonable steps to correct or update any inaccurate, incomplete, or outdated information.

If we refuse access or correction, we will provide written reasons for our decision.

Security of Your Personal Information

Aussie Investor takes all reasonable precautions to protect your information from loss, misuse, or unauthorised access.

Our security measures include:

When we no longer require your information, we will take reasonable steps to securely destroy or de-identify it, unless required by law to retain it.

Cookies and Website Tracking

Our website may use cookies and other tracking technologies to enhance your online experience. These tools help us understand website traffic, improve functionality, and provide personalised content.

You can disable cookies through your browser settings; however, this may limit access to certain website features.

Overseas Disclosure

In some cases, your information may be transferred or stored overseas by our service providers (for example, in cloud-based systems). Where this occurs, we ensure those providers are subject to strict data protection standards consistent with Australian privacy laws.

Making a Privacy Complaint

If you believe we have breached your privacy or handled your information improperly, you can contact us directly.

We will investigate your complaint and respond as soon as possible.

If you are unsatisfied with our response, you may contact the Australian Financial Complaints Authority (AFCA) or the Office of the Australian Information Commissioner (OAIC):

AFCA

OAIC

Contact Us

For any questions, requests, or concerns regarding this Privacy Policy or how your information is handled, please contact:

mentoring Program